Great app, easy to navigate. Notifications on trade closures with SLs or TPs. Good customer service, all in all great. Only issue is trading history can be difficult through the app
Thank you for your 5-star review! We are continually working on providing the best of our service to all our customers and we are open to all comments and suggestions. If you think there are any features that the app is lacking, we encourage you to share your thoughts and email us at [email protected].
Competitive spread but a rather old platform which isn't being updated. Also, it doesn't support immediate visa/mastercard refund like with IG.
Also, not particularly careful with is communication including sending out a message saying they will close people's account by mistake.
TL;DR - it works but could be better.
We always encourage any suggestions and concerns in regard to your engagements with City Index. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly [email protected]. and call us at Local: 0203 194 1801 (local rate) or Freephone 0800 060 8609.
Withdrawals take too long.
Spreads are too wide and non-negotiable unless your got half a million.
Not open to fresh ideas or feedback
No virtual Card to access funds like some of the others.
A bit behind with technology,
Cannot get a full trading report through TV integration so cannot review past trades, entries, exits etc,
One good thing, is you can trade multiple accounts with a drop arrow.
We're sorry to hear your experience with us was not what you expected. We always encourage any suggestions and concerns in regard to your engagements with City Index. While we strive to make your funding process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are committed to addressing your concerns and will investigate the matter further. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone (0203 194 1801 (local rate) or Freephone 0800 060 8609) or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly [email protected].
im not happy that you dont support Tier 2 data ... its something that is vital for a trader hope you will consider this
Thank you so much for taking the time to leave a review about our services. We have forwarded your feedback to the relevant team. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience. For assistance or to discuss your feedback in more detail, we recommend contacting us by phone. Once connected, press 9 to speak with a representative. Alternatively, our support team is available by live chat via our website, or email [email protected].
I’m just used to another platform!
Thank you for your review. If you need assistance our support team is here to help. We recommend contacting us via phone or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. Alternatively, you can email us directly [email protected].
Good
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
